Help Center

Fighting S.A.D. offers adults 18 and older peer support for connection, routine, confidence, and accountability. You can ask for comfort, practical next steps, or both. You do not need a finished plan before reaching out.

Guides provide listening, encouragement, and perspective. A booking does not provide therapy, diagnosis, medical treatment, or emergency response. Read How It Works and our safety and community guidelines.

Yes. New clients receive one free introductory session per person, lasting 60 minutes, by phone, live text, or an available meeting in an approved public place. No card or purchase is required. Choose the free first session on Support.

No. Guest Messages+ lets you ask a question with your name and phone number without creating an account. Replies appear on this website and may take time. You can ask about fit, availability, or which service to choose.

Compare current durations, included sessions, and prices on Support. Weekly and monthly passes begin with a setup to confirm availability and session times. Passes do not automatically renew unless checkout clearly says otherwise.

When the guide offers it and the arrangement is approved, you can meet at an agreed safe public place. Confirm the location, timing, and any activity costs before booking. Experience ideas are a starting point for a request, not a confirmed event or reserved place.

Browse Experiences and read the in-person safety rules. Private residences, hotel rooms, vehicles, and undisclosed location changes are not permitted.

Replies may take time. Agree on timing and response expectations with your guide before support begins. Pass messaging follows the guide’s posted availability; it is not continuous, instant, or 24/7. Sending a message or request does not confirm an appointment.

For scheduling changes, missed sessions, charges, refunds, payment failures, or promotional codes, contact support with your booking number and a short description. Review the Booking, Cancellation & Refund Policy for the terms that apply to your situation.

Contact support for help signing in, updating information, closing an account, or managing privacy settings. The Privacy Policy explains how information is handled.

Start your guide application with an account. You can save your progress, resume later, and see the owner’s feedback.

The owner reviews your experience and fit. Complete the required verification, training, profile, payout readiness, and provider agreement before final approval. Applying does not make your profile public or guarantee approval, bookings, or income.

Have a question before applying? Use the guide interest form. An interest note does not create an account or submit a full application.

Guides may bring lived experience, professional training, or both. You must be at least 18, complete identity and age verification, communicate respectfully and reliably, follow platform rules, and be legally permitted to work as required. Required verification and owner approval must be complete before paid bookings are activated.

An independently held license or certification can be submitted for separate review. A reviewed credential belongs to the individual; it does not turn a Fighting S.A.D. booking into clinical care. See the guide requirements.

Approved guides set their availability and may offer approved calls, live-text sessions, or safe public meetings. You can accept or decline eligible booking requests. Formats and boundaries must be agreed before support begins and follow the safety and conduct rules.

Your profile and required verification must be approved before you become publicly visible or receive paid bookings. An invitation or submitted profile alone does not grant approval.

Resume your application to check your progress, or sign in to your approved guide workspace.

The guide compensation overview explains the current booking shares. Final compensation, fees, adjustments, and payout conditions are covered by the Connection Guide Agreement before paid bookings are activated.

Contact support for private assistance with bookings, payouts, profiles, or safety concerns. Include the relevant booking number when available and only the information needed to explain the issue.